Guides for salons and practitioners

Short, sourced answers to the questions about deposits and missed appointments, and a few things to use.

• Can counsellors charge for missed sessions? A UK guide

  Can counsellors charge for missed sessions? There is no set UK rule. What private practitioners' terms say, and a cancellation paragraph to adapt.

• How to write a salon deposit and cancellation policy (UK)

  What to put in a UK salon deposit and cancellation policy, and why, step by step from the CMA's unfair-terms guidance. The wording to copy is on its own page.

• Can a salon keep a deposit or charge a no-show fee? (UK)

  Yes, within limits. What the Consumer Rights Act 2015 and the CMA's unfair-terms guidance say about keeping deposits and late-cancellation charges.

• Salon cancellation policy template

  Copy it from the page or download it as a Word file.

• No-show cost calculator

  What missed appointments cost you in a month, and what a deposit would recover.